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A customer support team talking to customers on the phone

How to Empower Customer Support with CRM

Exceeding customer expectations should always be the goal, and to do that, customer support platforms empowered with the customer engagement capabilities of CRM can be a real differentiator.

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Improving Customer Support with CRM Collaboration Tools

Exceeding customer expectations should always be the goal, and to do that, customer support platforms empowered with the collaboration capabilities of CRM can be a real differentiator.

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Leveraging CRM Data Centralization for Better Customer Support

CRM platforms collect and centralize customer data to create a comprehensive profile for each customer and account. This can improve customer support interactions in a number of ways.

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Enhancing Customer Support with CRM Integration Capabilities

CRM platforms can integrate with your other business software tools to provide a more unified work experience for your customer support team.

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Harnessing CRM Automation to Streamline Customer Support

CRM platforms can automate much of the repetitive and redundant work that can slow your team down. For customer support agents, that means more time to focus on what matters, resolving customer issues.

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Celebrating marketing success as a team

Improve Marketing Success with CRM Automation

Nine out of ten businesses with more than 11 employees use a CRM. That means to gain an edge, you don’t just need a CRM — you need to know how to use it. Let’s take a look at the ways CRM automation tools can improve your marketing success.

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What’s New @ FreeAgent – September 2023

All the new features and enhancements coming your way in September 2023

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Intercom vs. Zendesk: Which Customer Support Solution is Right For Your Business?

Intercom and Zendesk are two of the top customer support solutions on the market, but which one is right for your business? We’ll compare their features and pricing to help you decide.

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Kayako vs. Zendesk image

Kayako vs. Zendesk: A Side-by-Side Comparison

Kayako and Zendesk are two of the top customer support solutions on the market, but which one is right for you? We’ll compare their features and pricing to help you decide.

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Business woman using a CRM with text messaging and SMS

CRM Features Highlight: Text Messaging and SMS

The past few years have seen a rise in CRM platforms with texting and SMS functionality. While having text and SMS feature options is great, getting the most out of these tools requires a strategy that takes advantage of the many benefits that the combination of CRM and these communication channels provide.

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