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A happy sales team working together

Finding the Right Fit: CRM or CSM for Customer Success

Both CRM and CSM are capable of improving nearly every aspect of your customer success efforts but which one is right for your business?

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Analyzing performance using CRM reports

Top 10 CRM Reports You Need to be Using in 2024

CRM reporting can play a key role in providing business insights and driving strategic decisions across your entire organization.

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Reduce Employee Churn and Drive Productivity with CRM

Employee churn is a significant challenge for organizations striving to maintain growth and profitability. Fortunately, CRM can help.

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Sales people celebrating a closed deal

Top 10 CRM: The Benefits of CRM for Customer Support

We’ve compiled a list of the top 10 CRM benefits that can be used to refine the operational processes of any customer support team.

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A smiling customer success agent helping a customer over the phone

CRM vs. CSM: Choosing the Best Approach for Customer Success

The two most prominent tools used by customer success teams are CRM and CSM. Which one is right for your business? We can help you decide.

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Manufacturer listening to a podcast

The Top 10 Manufacturing Podcasts You Should be Listening To in 2024 (and where to start)

We made a list of the top 10 manufacturing podcasts that you should be listening to in 2024. Plus, we tell you where to start listening!

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A customer support team talking to customers on the phone

Top 10 CRM Benefits for Customer Success

The capabilities of CRM can help you do more than just close deals. Check out our list of the top 10 CRM benefits for customer success.

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Two business colleagues working together on a computer

What’s New @ FreeAgent – June 2024

All the new features and enhancements coming your way in June 2024.

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Business person accessing a cloud CRM

What’s New @ FreeAgent – May 2024

All the new features and enhancements coming your way in May 2024.

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Sales reps working on a CRM

Using CRM to Overcome the Challenges of Customer Support

There are many challenges commonly faced by customer support teams regardless of size or industry. CRM can help you overcome all of them.

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