The Arc of Enterprise Software

Systems of record have existed for thousands of years – whether using stone tablets, paper, or modern digital systems. Now as AI-powered systems gain traction, some argue for a future where structured systems of record are unnecessary—replaced by dynamic, decentralized architectures that promise agility and immediacy. This perspective overlooks a critical truth: the value of AI lies not just in its ability to analyze data, but in the context provided by structured, reliable systems.

The future of enterprise software is not about choosing between structure and chaos—it is about integrating both to create systems that are agile, insightful, and deeply rooted in the truths of the business.

The Evolution of Business Operations

Business operations have always been the unsung heroes of success, quietly powering the transformation of raw materials into value. From the sweat and intuition of manual labor to the precision of mechanized factories, and now the intelligence of AI-driven systems, operations have evolved alongside every great leap in technology.

Yet, as we stand on the brink of the AI era, one critical truth emerges: no breakthrough can replace the need for a strong operational foundation. AI is not a standalone solution—it’s a force multiplier for businesses with reliable systems of record. Without this bedrock, even the most advanced AI tools risk creating chaos instead of clarity.

The history of business operations teaches us that progress isn’t about abandoning the past; it’s about building on it. The businesses that thrive tomorrow will be the ones that honor this evolution, marrying operational discipline with bold innovation to create value that lasts.

Understanding AI in the Business Context

AI isn’t just a buzzword—it’s the catalyst for a new era of business transformation. But amidst the excitement, one truth stands firm: no AI system can thrive without a strong foundation. Just as a skyscraper relies on its bedrock, AI depends on a robust system of record—a single source of truth for operations, processes, and data.

In this chapter, we confront a provocative question: Is AI the basis for a disruptive future, or does its success depend on how well it integrates with the operational principles of the past? The answer lies in how businesses balance the creativity AI enables with the discipline their systems demand.

To truly harness AI, businesses must marry the tried and true with the bold and new. This means understanding AI’s potential, acknowledging its limitations, and grounding its capabilities in the structured, reliable frameworks that have always driven value creation. The future of business belongs to those who can bridge this gap.

Are you ready to lead the way?

Understanding the Inputs and Outputs of Business

A business operates like a computer: taking inputs, processing them through strategies and operations, and delivering valuable outputs. Success lies in transforming resources like people, data, and capital into products, services, and experiences that resonate with stakeholders. By optimizing this process and embracing feedback, businesses can create sustainable value and thrive in a competitive market.

Harnessing AI to Improve Business Operations: A New Book in the Making

AI is reshaping the way businesses operate, driving efficiency, innovation, and smarter decision-making. Through this journey, I aim to share insights and strategies to harness AI effectively, inviting your feedback to make this resource truly impactful.

Using KPIs to evaluate business health

Businesses can use KPIs to assess their health. Just like the human body’s vital statistics, a business’s vital statistics are many and varied. Here’s how to diagnose them.

Setup for Success: Selecting the Right CRM Administrator Makes All the Difference

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First 100 Days: The VP Operator Playbook

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Setting Proper Expectations: A CRM Can Help You Say What You Do and Do What You Say

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