Harnessing CRM Automation to Streamline Customer Support

CRM platforms can automate much of the repetitive and redundant work that can slow your team down. For customer support agents, that means more time to focus on what matters, resolving customer issues.

Intercom vs. Zendesk: Which Customer Support Solution is Right For Your Business?

Intercom and Zendesk are two of the top customer support solutions on the market, but which one is right for your business? We’ll compare their features and pricing to help you decide.

Kayako vs. Zendesk: A Side-by-Side Comparison

Kayako and Zendesk are two of the top customer support solutions on the market, but which one is right for you? We’ll compare their features and pricing to help you decide.

10 Customer Support KPIs You Need To Track

These 10 customer support KPIs help you evaluate how well your support team is delivering for your customers and your business.

Customer Support Email Templates to Delight Your Customers

Customer support email templates can help you ensure alignment, reduce your customer response times, and improve communication.