Leveraging CRM Data Centralization for Better Customer Support

CRM platforms collect and centralize customer data to create a comprehensive profile for each customer and account. This can improve customer support interactions in a number of ways.

Enhancing Customer Support with CRM Integration Capabilities

CRM platforms can integrate with your other business software tools to provide a more unified work experience for your customer support team.

Harnessing CRM Automation to Streamline Customer Support

CRM platforms can automate much of the repetitive and redundant work that can slow your team down. For customer support agents, that means more time to focus on what matters, resolving customer issues.

Improve Marketing Success with CRM Automation

Nine out of ten businesses with more than 11 employees use a CRM. That means to gain an edge, you don’t just need a CRM — you need to know how to use it. Let’s take a look at the ways CRM automation tools can improve your marketing success.

Intercom vs. Zendesk: Which Customer Support Solution is Right For Your Business?

Intercom and Zendesk are two of the top customer support solutions on the market, but which one is right for your business? We’ll compare their features and pricing to help you decide.

Kayako vs. Zendesk: A Side-by-Side Comparison

Kayako and Zendesk are two of the top customer support solutions on the market, but which one is right for you? We’ll compare their features and pricing to help you decide.

CRM Features Highlight: Text Messaging and SMS

The past few years have seen a rise in CRM platforms with texting and SMS functionality. While having text and SMS feature options is great, getting the most out of these tools requires a strategy that takes advantage of the many benefits that the combination of CRM and these communication channels provide.

Driving Sales Process Optimization with CRM Automation

CRM automation can improve sales collaboration by simplifying communication, streamlining workflows, and fostering coordination and teamwork.

Leveraging Sales Performance Tracking with CRM Automation

CRM automation can significantly improve sales performance tracking by accurately measuring, analyzing, and monitoring sales activities and outcomes in real-time.

Top 10 CRM Trends in 2023

What does the future hold for CRM? We will take a look at the impacts of recent technological innovations and see what they can tell us about the trends in CRM in 2023.