Dave Stephens
April 1, 2025

Meet AJ: The Next Frontier of Artificial Intelligence, or Just… Artificial Judgment?

After years of transforming customer-facing operations with our intelligent AI-powered system of record, servis.ai is proud(?) to announce our next big leap forward: Introducing AJ™ — Artificial Judgment

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Dave Stephens
March 25, 2025

The Shift from Hospital to Home: Revolutionizing Wound Care

The future of wound care is unfolding at home. With advancements in mobile healthcare and AI-powered business operations platforms like servis.ai, healthcare providers can now deliver complex wound treatment outside hospital walls—improving patient outcomes, reducing costs, and enhancing safety. With smart scheduling tools, mobile inventory management, and complete HR operations tracking, the shift to in-home care is made possible by technology that supports both clinical precision and operational efficiency. As patient preferences evolve, so must the systems that support them—making mobile-ready platforms like servis.ai essential for the next generation of healthcare delivery.

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Peter Boychuk
March 19, 2025

Solving the Puzzle – The Search for an End-to-End Post Production Ecosystem

Post-production teams juggle countless moving pieces—vendor relationships, staff, inventory, project timelines, VFX approvals, and more. Yet, reporting remains a time-consuming headache, with bid vs. actuals and invoice tracking still trapped in spreadsheets and endless email chains. Servis.ai eliminates the chaos by pulling live data into a fully customizable ecosystem, providing real-time insights for both internal teams and clients

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Dave Stephens
March 3, 2025

MedTech Must Unify Sales + Post-Sales

Sales systems promise growth, but when they operate in silos, they limit an organization's ability to learn, grow, and serve customers. In healthcare and medtech, where success hinges on outcomes, disconnected sales tools can do more harm than good. At servis.ai, we see a shift—forward-thinking organizations are unifying sales and post-sales operations into a business operations platform. This integrated approach ensures that insights flow seamlessly across teams, enabling better sales, stronger customer relationships, and improved outcomes.

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Dave Stephens
February 19, 2025

The Automation Trap: Why Simplifying Scheduling Can 3x Website Appointments

Automated scheduling promises efficiency, but what if it’s actually turning potential customers away? Many prospects drop off when faced with limited availability or impersonal booking options. Instead of forcing rigid self-scheduling, a simple appointment request form—where customers pick a preferred date and time at least 24 hours in advance—can dramatically increase engagement. This approach gives customers an instant “win,” while your team has the flexibility to match them with the right expert. The result? A more human, frictionless experience that leads to 3-4x more appointment requests.

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Dave Stephens
January 7, 2025

AI and the Death of Middle Management

AI will reshape corporate hierarchies, eliminating the traditional role of middle management. AI will take over tasks like coordination, reporting, and performance monitoring. This shift will streamline operations, making organizations more agile and efficient, but it also challenges businesses to rethink roles, maintain institutional knowledge, and foster human-AI collaboration.

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Dave Stephens
January 7, 2025

How Conversational AI Will Revolutionize Customer Experiences

Conversational AI transforms customer engagement by delivering real-time, personalized interactions 24/7. It enhances efficiency, improves response accuracy, and provides actionable insights, empowering businesses to exceed customer expectations and gain a competitive edge.

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Dave Stephens
December 21, 2024

The AI Playbook for Customer Service Management

Customer service drives loyalty and trust, but scaling it is challenging. AI replaces Level 1 agents with efficient tools like an internal librarian for employees or a customer-facing assistant to resolve issues and deflect tickets. Centralizing your knowledge base is key, enabling AI to analyze trends, grade customers, and empower proactive service. Thoughtfully applied, AI transforms customer service, boosting satisfaction and business success.

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Dave Stephens
December 16, 2024

White-Collar Workers of the Future

We are at the dawn of a redefinition of white collar work. AI-Enhanced white-collar workers will achieve a minimum of 2-3x the productivity of traditional white-collar workers. This insane boost in productivity will ripple through business, shifting the rules for how to manage and drive growth, and what organizational models work best.

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Dave Stephens
December 16, 2024

The Arc of Enterprise Software

Systems of record have existed for thousands of years - whether using stone tablets, paper, or modern digital systems. Now as AI-powered systems gain traction, some argue for a future where structured systems of record are unnecessary—replaced by dynamic, decentralized architectures that promise agility and immediacy. This perspective overlooks a critical truth: the value of AI lies not just in its ability to analyze data, but in the context provided by structured, reliable systems. The future of enterprise software is not about choosing between structure and chaos—it is about integrating both to create systems that are agile, insightful, and deeply rooted in the truths of the business.

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