Top 10 CRM: The Benefits of CRM for Customer Support
We’ve compiled a list of the top 10 CRM benefits that can be used to refine the operational processes of any customer support team.
Using CRM to Overcome the Challenges of Customer Support
There are many challenges commonly faced by customer support teams regardless of size or industry. CRM can help you overcome all of them.
CRM for Customer Support: Closing Deals is Just the Beginning of Your Customer Relationship Management
Knowing how to turn CRM towards the needs of your customer support team can help you provide a higher level of customer service while getting even more ROI out of your CRM.
Top 10 CRM KPIs for Tracking Customer Support Effectiveness
With CRM, Customer support leaders can create reports and dashboards that translate customer support activities into quantifiable metrics that measure customer success effectiveness.
Intercom vs. Kayako: A Customer Support Tool Showdown
Intercom and Kayako are two of the top customer support solutions on the market, but which one is right for you? We’ll compare their features and pricing to help you decide.
25 Customer Support Statistics That Can Help Inform Your Customer Support Strategy in 2024 and Beyond
These 25 customer support statistics can help you keep up with customer service trends with key insights on customer expectations, experiences, retention, and customer support technology.
How to Empower Customer Support with CRM
Exceeding customer expectations should always be the goal, and to do that, customer support platforms empowered with the customer engagement capabilities of CRM can be a real differentiator.
Improving Customer Support with CRM Collaboration Tools
Exceeding customer expectations should always be the goal, and to do that, customer support platforms empowered with the collaboration capabilities of CRM can be a real differentiator.
Leveraging CRM Data Centralization for Better Customer Support
CRM platforms collect and centralize customer data to create a comprehensive profile for each customer and account. This can improve customer support interactions in a number of ways.
Enhancing Customer Support with CRM Integration Capabilities
CRM platforms can integrate with your other business software tools to provide a more unified work experience for your customer support team.
