In this video, I walk you through adding a "needs customer reply" checkbox to our tickets app, which will help us track cases waiting for customer responses. I demonstrate how to create the checkbox, customize its labels, and integrate it into our saved views and dashboard. Additionally, I show you how to export the filtered list of tickets for analysis. Please make sure to implement this feature and keep an eye on the tickets that require customer follow-up. This process is straightforward and will enhance our workflow significantly.