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Author: Isaac

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A happy sales team working together

Finding the Right Fit: CRM or CSM for Customer Success

Both CRM and CSM are capable of improving nearly every aspect of your...

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Analyzing performance using CRM reports

Top 10 CRM Reports You Need to be Using in 2024

CRM reporting can play a key role in providing business insights and driving...

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Reduce Employee Churn and Drive Productivity with CRM

Employee churn is a significant challenge for organizations striving to maintain growth and...

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Sales people celebrating a closed deal

Top 10 CRM: The Benefits of CRM for Customer Support

We’ve compiled a list of the top 10 CRM benefits that can be...

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A smiling customer success agent helping a customer over the phone

CRM vs. CSM: Choosing the Best Approach for Customer Success

The two most prominent tools used by customer success teams are CRM and...

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Manufacturer listening to a podcast

The Top 10 Manufacturing Podcasts You Should be Listening To in 2024 (and where to start)

We made a list of the top 10 manufacturing podcasts that you should...

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A customer support team talking to customers on the phone

Top 10 CRM Benefits for Customer Success

The capabilities of CRM can help you do more than just close deals....

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Two business colleagues working together on a computer

What’s New @ FreeAgent – June 2024

All the new features and enhancements coming your way in June 2024....

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Business person accessing a cloud CRM

What’s New @ FreeAgent – May 2024

All the new features and enhancements coming your way in May 2024....

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Sales reps working on a CRM

Using CRM to Overcome the Challenges of Customer Support

There are many challenges commonly faced by customer support teams regardless of size...

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